ClairMail Solution for Banks

Challenge: Take Control of Customer Interactions to Restore Trust & Loyalty

Recent developments have dramatically altered the banking landscape and transformed the relationships between banks and their customers. This is making it more difficult for banks to retain assets, acquire new deposits, cross-sell products or acquire new customers. Customers are feeling the need to stay vitally connected to their accounts, but that is driving up the cost to service them.

However, traditional interaction channels, including most mobile banking solutions, are "customer reactive". Whether they have an inquiry or require service, customers must initiate contact with the bank.

So if the customer controls all of the starting points for interaction, how can banks take command of their customer relationships?

Solution: ClairMail Mobile Banking

ClairMail is a leading next-generation mobile banking solution that unleashes the potential of the mobile phone as a game-changing customer interaction channel. ClairMail arms banks with new capabilities to take command of customer interactions by applying proactive and actionable alerts, workflows and personalized touchpoints with their customers.

ClairMail's mobile banking solution empowers banks to:

• Reduce Cost of Touch & Service: Realize tremendous savings by deferring expenses from contact centers or IVRs to the more cost-effective mobile channel.
• Maximize Trust & Customer Retention: Increase loyalty by giving customers unprecedented control over their accounts, billing and overall financial health.
• Drive Cross-Sell Opportunities: Deliver cross-sell marketing messages to customers easily and inexpensively via proactive, actionable alerts.
• Lower Total Cost of Ownership: Utilize the ClairMail System across multiple lines of business at the bank (retail, wholesale/treasury, card services, etc.)

Testimonial

ClairMail System

The ClairMail System is a comprehensive suite of mobile banking and payments applications built on a flexible mobile communications platform. It enables financial institutions of all types to deepen their customer relationships, reduce costs and enhance revenue.

To learn more about the ClairMail System, click here.