ClairMail Solution for Credit Unions

Challenge: Enhance Member Service via 24x7 Account Access & Proactive Alerts

Credit union members are becoming increasingly mobile. The United States alone has over 270 million mobile subscribers, and 80 percent keep their cell phones with them at all times, according to CTIA. Moreover, members are already accustomed to receiving proactive, real-time text alerts from other industries (such as notifications of flight delays).

For today's organization, members are looking to their credit unions to enhance member service by proactively communicating over the mobile channel and enabling anytime, anywhere access to their account information. Mobile can also be a critical piece of any credit union's member acquisition strategy, as younger, prospective members look to the mobile channel as a critical differentiator in their decision-making for placing their assets and applying for vital services such as auto loans and credit cards.

Solution: Mobile Banking with ClairMail

ClairMail empowers credit unions to enhance their member experience by leveraging the ubiquitous, real-time and dynamic nature of the mobile channel. For members, this means their credit union comes to them with instant, convenient and secure alerts, workflows and services, all customized to their particular requirements. ClairMail already services credit unions of all sizes, ranging from top 5 global organizations to smaller, local organizations.

ClairMail's mobile solution empowers credit unions to:

• Improve Member Service: Enhance the member experience by giving them unprecedented control over their accounts, billing and overall financial health.
• Pass Cost Savings to Members: Divert expenses from contact centers or IVRs to the more cost-effective mobile channel and pass the savings along to members via higher interest rates.
• Communicate Offerings to Members: Deliver product and service information to members and enable easy sign-up via proactive, actionable alerts.

Testimonial

"ClairMail's solution not only provides our members with the most advanced mobile banking functionality today, but is built on an innovative platform that will enable Veridian to adopt new technology that is shaping the mobile channel in the future. The company's unique multi-level alerting functionality will allow our members to instantly receive critical, account-specific alerts and respond to alerts directly from their mobile phones in order to immediately resolve issues." Brett Engstrom, Web Services Manager

ClairMail System

The ClairMail System is a comprehensive suite of mobile banking and payments applications built on a flexible mobile communications platform. It enables financial institutions of all types to deepen their customer relationships, reduce costs and enhance revenue.

To learn more about the ClairMail System, click here.